Robin's Blog

How to: Fix ArcGIS 9.3 Licensing Error 96,7 – Valid name, but no record

I spent part of today struggling with an undergraduate student to get our university-provided ArcGIS dongle licenses to work. In the spirit of sharing our hard work with the rest of the world, the solution below may be of use to people. The error that we got which were fixed by this solution are listed below, but it may be worth checking this solution anyway, as the licensing errors given by ArcGIS don’t always seem to have much relation to the actual problem.

FLEXnet Licensing error:-96,7 System Error: 11004 "WinSock: Valid name, but no record (NO_ADDRESS)"

We also found that the ArcGIS License Manager service would not start correctly – it would attempt to start and then stop immediately. When getting this error I originally thought that it meant that the name of the license server (that is, the name of the local machine) was not properly set in the ArcGIS Desktop Administrator application, but it turned out that it was set correctly there. After much Googling and trial and error I found that the license file looked a bit like this:

SERVER xxx ESRI_SENTINEL_KEY=37135503 27004
FEATURE ARC/INFO       ARCGIS 9.0 30-aug-2011

In the extract above you can see the SERVER xxx bit. I turns out that the xxx needs to be replaced with the name of the server. This is normally done by systems administrators for networked license servers, but if you are using a dongle you may need to do it yourself. Simple change SERVER xxx to SERVER TheNameOfYourComputer, and the license manager service should start properly and you should be able to run ArcGIS.

Please let me know (by the comments below) if this works for you. Beware that it is unlikely to work for ArcGIS 10.0, as I believe the licensing model has changed.

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This post originally appeared on Robin's Blog.

Categorised as: Computer Help, GIS, How To


  1. Miguel says:

    Hi. I´ve had this problem installing a dongle of ArcGIS 9.3. I have the same error message every time I open ArcMap. Now, my problem is that I don´t know where i can find this license file. Please, could you explain me where i must change these sets? or this properties? in Licence Manager Tools? I was loooking for this but I couldn´t find it. I need your help. Thanks a lot. Miguel (Madrid).

  2. rao says:

    Hi, I am also suffering with same problem. here server is starting and stopping but in desktop administrator my computer name is not taking.
    please help

  3. Kwasi Appeaning Addo says:

    I have problems with my ArcGIS 10. It will not start and I keep receiving this message:
    The desired vendor daemon is down
    Check the Imgrd file, or try Imread
    License path:@
    FLEXnet Licensing error:-97,121.

    I would be grateful if you could help me out.
    Thank you very much.

  4. Robin Wilson says:


    Are you running ArcGIS on a network? If so, you need to speak to your network administrator, as it seems that the network license server may be down. If you’re just running it on your own computer (ie. it is a completely standalone copy) then it seems that the License Manager on your computer has failed. You may be able to restart it from within Desktop Administrator, but if not then you’ll probably have to contact support.

    Hope that helps – I don’t use ArcGIS that much anymore, so I won’t be able to help any more I’m afraid,



  5. Kwasi Appeaning Addo says:

    Thank you Robin.

  6. […] How to: Fix ArcGIS 9.3 Licensing Error 96,7 – Valid name … – Robin’s Blog How to: Fix ArcGIS 9.3 Licensing Error 96,7 – Valid name, but no record February 14, 2011. I spent part of today struggling with an undergraduate …… […]

  7. Tashi Phuntsho says:

    I am using arcgis 9.3 in window 7 for long time and currently when i opened the arcmap, a problem was found and it states that the vendor daemon is down. What it means and how to fix it?….help me

  8. fiza says:

    Hi,I am using arcgis 9.3 in window 7 for long time I am suffering with problem that licence manager is not taking my computer name
    please……… help me

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